FAQs

YES! A knowledgeable member of Customer Servives Team would be happy to assist you with product advice and placing your order! Please call 01628 486194 (Mon-Fri 9:30am-2:30pm)

We accept all major credit cards (VISA, VISA Debit, Mastercard, AMEX) as well as PayPal and Klarna

On our foundation and concealer pages, we have a "What's My Shade?" button, where you can insert your current foundation and using the science behind Match My Makeup, you can discover your perfect match in a delilah shade. Alternatively, contact a knowledgeable member of our Customer services team, who would be happy to assist your with product advice. Please call 01628 486194 (Mon-Fri 9:30am-2:30pm) or email : customerservices@delilahcosmetics.com

Please head to the Collections tab on our website and you will find the options for our E-Gift Card there. Select the value of your Gift Card, Complete the contact and the billing details. Then you can click on Pay Now. Once the order has been processed, you will receive the E-Gift Card. Electronic delivery only. All Gift Cards are valid for 12 months.

Thank you for your order. We are unable to change your order once the item has been placed and ordered through our website. However, we understand that mistakes happen, so please contact customerservices@delilahcosmetics.com within a period of 14 days and the team will be happy to assist you with return of goods and an exchange or refund (minus the original delivery charge) will be processed.

Once your order has been dispatched you will receive an email to advise this. All of our orders are sent out via Royal Mail Tracked 48hr service unless you have purchased Next Day Delivery and then these are sent via DPD. Providing you have given us your email address and mobile number when you placed your order, you will receive an email/text from Royal Mail or DPD giving you further information on when your delivery can be expected.

Please head to our Shipping Information Page for more information. https://delilahcosmetics.com/pages/shipping-information

This will be delivered back to our warehouse and we will let you know that we have received the item back. We will attempt delivery one more time after contacting you and confirming with you that all the delivery information is correct. If we do not have the information, we will wait 7 days and then refund you the amount paid for the items orders, minus the original delivery charge

The team at delilah hope that you are delighted with your purchase. However, if you are not completely satisfied with your product, we are happy to offer an exchange of goods, or a refund. If the item is returned to us within 14 days, in its original packaging and hasn’t been used. Please send an email to customerservices@delilahcosmetics.com

Thank you for purchasing delilah from one of our Online Partners. Please contact your original point of purchase and they will be able to assist you further.

Please email our customer services team on customerservices@delilahcosmetics.com and they will be happy to assist you to arrange a replacement.

If you're a professional MUA, blogger. Influencer, content creator. we’d love to hear from you. Please contact customerservices@delilahcosmetics.com for more information about our delilah affiliate programme.

Please email customerservices@delilahcosmetics.com with your chosen shades within our foundation ranges together with your full postal address. Samples will be sent out within 21 days.

Please email customerservices@delilahcosmetics.com where our knowledgeable team will be happy to assist you or give us a call on 01628 486194 (Mon-Fri 9:30am - 2:30pm). Alternatively, please do head to your local delilah stockist who can advise and show you our range, please type your postcode or address in our store locator to find the nearest delilah stockist : https://delilahcosmetics.com/pages/store-locator

All products on the website have detailed information showing the full list of ingredients.

delilah is proud to be certified by PETA as a cruelty free brand, no animal testing is conducted or commissioned for any delilah products, neither do we sell in any markets that require animal testing.

The PETA Bunny Logo is an internationally recognised symbol guaranteeing consumers that no new animal tests were used in the development of any product displaying it. The Logo can be seen on packaging, advertising, and websites for cosmetics and household products around the world.

Yes! We value animals, and we believe in our planet. Our formulas, brushes and even our outer packaging doesn’t contain ANY animal-derived ingredients

Yes! delilah is proud to be producing and prividing products that are Paraben Free.

We cannot guarantee that our products and ingredients have not come into contact with gluten-derived ingredients during the manufacturing process.

We work to source packaging that is recyclable from the tape to seal the delivery, the box/envelope and the corn starch "wotsits" that are utilised when sending out product. All of our product boxes have two important logos on - 1) FSC approved and 2) World Land Trust. These confirm that all our product packing comes from Forest Stewardship Council approved forestry and that we carbon offset via World Land Trust.

No, absolutely not! The entire delilah range has NO palm oil, palm oil derivatives or any claimed to be vegan palm oil.

Each and every one of our formulations has been independently evaluated to ensure they meet the highest standards for safety and efficacy. These tests, that range from Dermatologist Testing and in some cases Stability, Clinical and Ophthalmological testing, are not mandatory for make-up and skin care products but we have gone the extra mile to give you peace of mind.

Our full delilah range can be discovered in the iconic beauty hall at Fortnum & Masons in Piccadilly, London as well as approx 200 UK spas and salons. Please type in your postcode or town on our stockists finder page to discover your nearest delilah stockists.

We would not normally wish to promote our online retailers as these can change and they have to promote themselves as we compete with them on our own website.

Please visit our find a stockist near me and pop in your post code or nearest town to find your nearest delilah stockist https://delilahcosmetics.com/pages/store-locator

You can hear the latest delilah news by signing up to our email newsletter. Simply enter your name and email on our website https://delilahcosmetics.com/ You can also follow us on Instagram @delilahcosmetics and by following us on @delilahcosmetics our Facebook page.

delilah is now available to stock in Salons & Spas. Iif you are a professional Salon or Spa looking to stock delilah, please contact us on Sales@delilahcosmetics.com and one of our sales team will be in touch. For information on how to become a distributor or stockist outside of the UK please contact sales@delilahcosmetics.com

For us, the future looks bright, but it also looks green. We are constantly striving to do less harm by becoming more environmentally focused, in turn saving water, reducing waste and lowering greenhouse gas emissions in all of our product journeys - from sourcing ingredients to the end lifecycle.We care for life below water and life on land and every product is now certified by PETA as both cruelty free and vegan. For us, that was a must.

Our packaging is moving towards being fully degradable and recyclable and we endeavour to source recyclable materials for our products as part of our climate action changes.

At delilah we are building partnerships with customers, suppliers and key stakeholders to ensure that everything we do will have less of an impact on the environment.

We hope you love your items! The 'puffs' are actually made of starch and you can put these either in your compost or with a little luke warm water, watch them melt away down your sink!

FSC Certified means all our products are made with materials from well-managed forests, as well as recycled sources, helping to ensure our woodlands are alive for generations to come. Our iconic cardboard packaging to the hand-crafted wooden handles of our vegan make-up brushes, delilah carries the FSC* “tick tree” logo with pride.

*The Forest Stewardship Council (FSC) is committed to promoting environmentally appropriate, socially beneficial, and economically viable management of the world's forests.

Please email pr@delilahcosmetics.com where we will be happy to assist you

Please email customerservices@delilahcosmetics.com where our knowledgeable team will be happy to assist you

If you would like to inquire about job opportunities at delilah please email your CV to admin@delilahcosmetics.com explaining why you would like to work for delilah