Can I place an order over the phone?
What payment methods do you accept?
How do I know what shade I should buy?
How do I purchase a Gift Card and how long do they last?
How do I cancel or make changes to an order?
Delivery & Returns
How do I track my order once it has been placed?
What delivery options do you have?
What happens if my item is undelivered or refused?
What is your returns policy?
Can I return or exchange an item that was not purchased on delilahcosmetics.com?
What should I do if I receive a faulty or damaged product?
Do you offer an affiliate / MUA Pro discount program?
How can I receive samples to help select the best shade for me?
Who can I contact for product advice?
How do I know what ingredients are in the products?
Are your products cruelty free?
What is the PETA Bunny Logo?
Are your products Vegan?
Are your products Paraben Free?
Are your products Gluten Free?
Is your packaging recyclable?
Do delilah products contain Palm Oil?
Are your products dermatalogically tested?
Who are your authorised online retailers?
Our full delilah range can be discovered in the iconic beauty hall at Fortnum & Masons in Piccadilly, London as well as approx 200 UK spas and salons. Please type in your postcode or town on our stockists finder page to discover your nearest delilah stockists.
We would not normally wish to promote our online retailers as these can change and they have to promote themselves as we compete with them on our own website.
Where is my closest delilah stockist?
How can I be informed of delilah news?
How can I become a Stockist?
How is delilah becoming more enviromentally friendly?
For us, the future looks bright, but it also looks green. We are constantly striving to do less harm by becoming more environmentally focused, in turn saving water, reducing waste and lowering greenhouse gas emissions in all of our product journeys - from sourcing ingredients to the end lifecycle.We care for life below water and life on land and every product is now certified by PETA as both cruelty free and vegan. For us, that was a must.
Our packaging is moving towards being fully degradable and recyclable and we endeavour to source recyclable materials for our products as part of our climate action changes.
At delilah we are building partnerships with customers, suppliers and key stakeholders to ensure that everything we do will have less of an impact on the environment.
I received my delivery - what are those 'puffs' in the packaging?
What is FSC Certified?
FSC Certified means all our products are made with materials from well-managed forests, as well as recycled sources, helping to ensure our woodlands are alive for generations to come. Our iconic cardboard packaging to the hand-crafted wooden handles of our vegan make-up brushes, delilah carries the FSC* “tick tree” logo with pride.
*The Forest Stewardship Council (FSC) is committed to promoting environmentally appropriate, socially beneficial, and economically viable management of the world's forests.