FAQs
Ordering
Can I place an order over the phone?
Can I place an order over the phone?
YES! A knowledgeable member of Customer Servives Team would be happy to assist you with product advice and placing your order! Please call 01628 486194 (Mon-Fri 9:30am-2:30pm)
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit cards (VISA, VISA Debit, Mastercard, AMEX) as well as PayPal and Klarna
How do I know what shade I should buy?
How do I know what shade I should buy?
On our foundation and concealer pages, we have a "What's My Shade?" button, where you can insert your current foundation and using the science behind Match My Makeup, you can discover your perfect match in a delilah shade. Alternatively, contact a knowledgeable member of our Customer services team, who would be happy to assist your with product advice. Please call 01628 486194 (Mon-Fri 9:30am-2:30pm) or email :customerservices@delilahcosmetics.com
How do I purchase a Gift Card and how long do they last?
How do I purchase a Gift Card and how long do they last?
Please head to the Collections tab on our website and you will find the options for our E-Gift Card there. Select the value of your Gift Card, Complete the contact and the billing details. Then you can click on Pay Now. Once the order has been processed, you will receive the E-Gift Card. Electronic delivery only. All Gift Cards are valid for 12 months.
How do I cancel or make changes to an order?
How do I cancel or make changes to an order?
Thank you for your order. We are unable to change your order once the item has been placed and ordered through our website. However, we understand that mistakes happen, so please contact customerservices@delilahcosmetics.com within a period of 14 days and the team will be happy to assist you with return of goods and an exchange or refund (minus the original delivery charge) will be processed.
Product Information
How can I receive samples to help select the best shade for me?
How can I receive samples to help select the best shade for me?
Please email customerservices@delilahcosmetics.com with your chosen shades within our foundation ranges together with your full postal address. Samples will be sent out within 21 days.
Who can I contact for product advice?
Who can I contact for product advice?
Please email customerservices@delilahcosmetics.com where our knowledgeable team will be happy to assist you or give us a call on 01628 486194 (Mon-Fri 9:30am - 2:30pm). Alternatively, please do head to your local delilah stockist who can advise and show you our range, please type your postcode or address in our store locator to find the nearest delilah stockist : https://delilahcosmetics.com/pages/store-locator
What happens if my item is undelivered or refused?
What happens if my item is undelivered or refused?
This will be delivered back to our warehouse and we will let you know that we have received the item back. We will attempt delivery one more time after contacting you and confirming with you that all the delivery information is correct. If we do not have the information, we will wait 7 days and then refund you the amount paid for the items orders, minus the original delivery charge
What is your returns policy?
What is your returns policy?
The team at delilah hope that you are delighted with your purchase. However, if you are not completely satisfied with your product, we are happy to offer an exchange of goods, or a refund. If the item is returned to us within 14 days, in its original packaging and hasn’t been used. Please send an email to customerservices@delilahcosmetics.com
How do I know what ingredients are in the products?
How do I know what ingredients are in the products?
All products on the website have detailed information showing the full list of ingredients.
Are your products cruelty free?
Are your products cruelty free?
delilah is proud to be certified by PETA as a cruelty free brand, no animal testing is conducted or commissioned for any delilah products, neither do we sell in any markets that require animal testing.
What is the PETA Bunny Logo?
What is the PETA Bunny Logo?
The PETA Bunny Logo is an internationally recognised symbol guaranteeing consumers that no new animal tests were used in the development of any product displaying it. The Logo can be seen on packaging, advertising, and websites for cosmetics and household products around the world.
Are your products Vegan?
Are your products Vegan?
Yes! We value animals, and we believe in our planet. Our formulas, brushes and even our outer packaging doesn’t contain ANY animal-derived ingredients
Are your products Paraben Free?
Are your products Paraben Free?
Yes! delilah is proud to be producing and prividing products that are Paraben Free.
Are your products Gluten Free?
Are your products Gluten Free?
We cannot guarantee that our products and ingredients have not come into contact with gluten-derived ingredients during the manufacturing process
Is your packaging recyclable?
Is your packaging recyclable?
We work to source packaging that is recyclable from the tape to seal the delivery, the box/envelope and the corn starch "wotsits" that are utilised when sending out product.
Do delilah products contain Palm Oil?
Do delilah products contain Palm Oil?
No, absolutely not! The entire delilah range has NO palm oil, palm oil derivatives or any claimed to be vegan palm oil.
Are your products dermatalogically tested?
Are your products dermatalogically tested?
Each and every one of our formulations has been independently evaluated to ensure they meet the highest standards for safety and efficacy. These tests, that range from Dermatologist Testing and in some cases Stability, Clinical and Ophthalmological testing, are not mandatory for make-up and skin care products but we have gone the extra mile to give you peace of mind.
Delivery & Returns
How do I track my order once it has been placed?
How do I track my order once it has been placed?
Once your order has been dispatched you will receive an email to advise this. All of our orders are sent out via Royal Mail Tracked 48hr service unless you have purchased Next Day Delivery and then these are sent via DPD. Providing you have given us your email address and mobile number when you placed your order, you will receive an email/text from Royal Mail or DPD giving you further information on when your delivery can be expected.
What delivery options do you have?
What delivery options do you have?
Please head to our Shipping Information Page for more information. https://delilahcosmetics.com/pages/shipping-information
What happens if my item is undelivered or refused?
What happens if my item is undelivered or refused?
This will be delivered back to our warehouse and we will let you know that we have received the item back. We will attempt delivery one more time after contacting you and confirming with you that all the delivery information is correct. If we do not have the information, we will wait 7 days and then refund you the amount paid for the items orders, minus the original delivery charge
What is your returns policy?
What is your returns policy?
The team at delilah hope that you are delighted with your purchase. However, if you are not completely satisfied with your product, we are happy to offer an exchange of goods, or a refund. If the item is returned to us within 14 days, in its original packaging and hasn’t been used. Please send an email to customerservices@delilahcosmetics.com
Can I return or exchange an item that was not purchased on delilahcosmetics.com?
Can I return or exchange an item that was not purchased on delilahcosmetics.com?
Thank you for purchasing delilah from one of our Online Partners. Please contact your original point of purchase and they will be able to assist you further.
What should I do if I receive a faulty or damaged product?
What should I do if I receive a faulty or damaged product?
Please email our customer services team on customerservices@delilahcosmetics.com and they will be happy to assist you to arrange a replacement.
Do you offer an affiliate / MUA Pro discount program?
Do you offer an affiliate / MUA Pro discount program?
If you're a professional MUA, blogger. Influencer, content creator. we’d love to hear from you. Please contact customerservices@delilahcosmetics.com for more information about our delilah affiliate programme.
Stockists
Who are your authorised online retailers?
Who are your authorised online retailers?
Our full delilah range can be discovered in the iconic beauty hall at Fortnum & Masons in Piccadilly, London as well as approx 200 UK spas and salons. Please type in your postcode or town on our stockists finder page to discover your nearest delilah stockists.
We would not normally wish to promote our online retailers as these can change and they have to promote themselves as we compete with them on our own website.
Where is my closest delilah stockist?
Where is my closest delilah stockist?
Please visit our find a stockist near me and pop in your post code or nearest town to find your nearest delilah stockist https://delilahcosmetics.com/pages/store-locator
What happens if my item is undelivered or refused?
What happens if my item is undelivered or refused?
This will be delivered back to our warehouse and we will let you know that we have received the item back. We will attempt delivery one more time after contacting you and confirming with you that all the delivery information is correct. If we do not have the information, we will wait 7 days and then refund you the amount paid for the items orders, minus the original delivery charge
How can I be informed of delilah news?
How can I be informed of delilah news?
You can hear the latest delilah news by signing up to our email newsletter. Simply enter your name and email on our website https://delilahcosmetics.com/ You can also follow us on Instagram @delilahcosmetics and by following us on @delilahcosmetics our Facebook page.
How can I become a Stockist?
How can I become a Stockist?
delilah is now available to stock in Salons & Spas. Iif you are a professional Salon or Spa looking to stock delilah, please contact us on Sales@delilahcosmetics.com and one of our sales team will be in touch. For information on how to become a distributor or stockist outside of the UK please contact sales@delilahcosmetics.com
Sustainability
How is delilah becoming more enviromentally friendly?
How is delilah becoming more enviromentally friendly?
For us, the future looks bright, but it also looks green. We are constantly striving to do less harm by becoming more environmentally focused, in turn saving water, reducing waste and lowering greenhouse gas emissions in all of our product journeys - from sourcing ingredients to the end lifecycle.We care for life below water and life on land and every product is now certified by PETA as both cruelty free and vegan. For us, that was a must.
Our packaging is moving towards being fully degradable and recyclable and we endeavour to source recyclable materials for our products as part of our climate action changes.
At delilah we are building partnerships with customers, suppliers and key stakeholders to ensure that everything we do will have less of an impact on the environment.
I received my delivery - what are those 'puffs' in the packaging?
I received my delivery - what are those 'puffs' in the packaging?
We hope you love your items! The 'puffs' are actually made of starch and you can put these either in your compost or with a little luke warm water, watch them melt away down your sink!
What is FSC Certified?
What is FSC Certified?
The Forest Stewardship Council® (FSC®) is a global, not-for-profit organization dedicated to the promotion of responsible forest management worldwide. FSC defines standards based on agreed principles for responsible forest stewardship that are supported by environmental, social, and economic stakeholders.
To learn more, visit https://fsc.org
Contact delilah
I am Press - who do I contact?
I am Press - who do I contact?
Please emailpr@delilahcosmetics.comwhere we will be happy to assist you
I am an influencer - can I work with you?
I am an influencer - can I work with you?
Please emailaffiliates@delilahcosmetics.comwhere our knowledgeable team will be happy to assist you
How can I apply for a job at delilah?
How can I apply for a job at delilah?
If you would like to inquire about job opportunities at delilah please email your CV toadmin@delilahcosmetics.comexplaining why you would like to work for delilah
